Numan logo

Numan Operations Limited

About us

Numan Operations Limited is a subsidiary of Vir Health Limited (Numan). Numan Operations Limited provides operational services for Numan, including pharmacy dispensing services. We offer dispensing services to other regulated healthcare providers, please contact us if you would like to find out more.

Numan Operations Limited owns and operates the pharmacy located at W2 Capital Business Park, Cardiff CF3 2PW and is in the business of dispensing medication under services agreements for healthcare providers.

GPhC Registration

Registered with the General Pharmaceutical Council (GPhC) under registration number 9011408. 

The outcome of the pharmacy’s most recent inspection by the GPhC can be found here:

Superintendent Pharmacist

The Pharmacy’s Superintendent Pharmacist is Sarah Morgan (GPhC Registration Number: 2049981)

Pharmacy Contact Details

Pharmacy Email – [email protected] 

Pharmacy Phone Number: 0808 169 9594

about us


Once we have dispensed medication or supplements, they cannot be returned or reused. If you don’t want your order, please let us know before it is dispatched. Please contact our Customer Care team for assistance, please email [email protected].

Any returns will be managed under the Terms of Sale and Terms & Conditions of the prescribing service.


Supply us

If you are a pharmaceutical company, or wholesaler, and would like to supply us, please get in touch with us via email at: [email protected]



Making a complaint

We use an internal complaints procedure to make sure we handle all complaints in the best way possible. Our procedure has 7 steps: Categorise, Acknowledge, Investigate, Action, Respond, Report, Learn.

As part of this procedure, we’re committed to confirming that a relevant manager has received any complaint within 24 hours of it being made. We then investigate the events surrounding each complaint to get a full understanding of what has occurred.

After finishing an investigation into any complaint you’ve made, we’ll send you a written response where we confirm the actions we’ve taken to resolve your complaint. We may also ask for further information where necessary.

Please note that the length of an investigation will vary depending on the nature of the complaint and who's involved, but we'll give you regular updates as the investigation goes on.

During the initial stages of your investigation, we’ll give you contact information for the manager investigating your complaint so you can contact them if you need to.

After your investigation is completed and you’ve received a written response from us, we’ll also follow up internally with the people involved to make sure we learn and improve our processes to avoid the situation happening again.

We’ll also provide information on where you can get extra help if you’re not happy with the responses or solutions we provide.

To make a complaint, please email [email protected] with as much detail on the matter as you are able to provide. Please make sure to explicitly mention that this is a formal complaint.


Copyright © Numan Operations Limited. All rights reserved. Registered office at W2 Capital Business Park, Cardiff, United Kingdom, CF3 2PW. Registered in England and Wales, company number 13166466. Registered VAT number 378564446.